If the product you have received is damaged, defective or item not as described. In this case, return request has to be made within 24 hours of receiving the order. You have to show original invoice of product for return or replacement.
If you have ordered a product by mistake and it has been already dispatched, replacement or refund is not applicable. It can only be cancelled before dispatch of products.
We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product or ‘Not as Described’ please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.
Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:
- On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
- If you are concerned, don’t open the product yourself. Call the Stepleberry customer care for further assistance.
If you want to replace a product on Stepleberry, please follow these steps:
- Create a replacement request by calling our customer care. You can place a replacement request for a product bought on Stepleberry within 24 hours of delivery.
- Once the replacement request is created, we will ensure that the replacement is processed as soon as possible.
Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail advising you on the estimated delivery date. Based on customer location, delivery span varies.
All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:
- Items that have been used/assembled/altered or damaged due to the misuse of product.
- Digital goods like Antivirus/ software license key(s) or eBooks.
- Products which were sold as combos/sets, are not eligible for return/replacement as individual items
- A product is not eligible for return if you have ordered it by mistake. It can only be cancelled before dispatch.
Note: All items returned must be unused and in their original condition with all original tags or boxes and packaging intact
Replacement can be initiated only if the product is in stock. Unfortunately, if the product is out of stock then refund is initiated after your confirmation.
There are certain scenarios where it is difficult for us to support returns, which are:
- If the return request is made outside the specified time frame.
- Items that are returned without original packaging, freebies or accessories.
- If the product is damaged because of use or the product is not in the same condition in which you had received it.
- Defective products which are covered under the manufacturer’s warranty.
- Any consumable item which has been installed or used.
- Products that may/have been tampered or products with missing serial numbers.
- Anything missing from the package received including price tags, labels, original packing, freebies or Accessories.
If the product bought on Stepleberry.com comes with a free gift, you will have to return it along with the product you have raised return request for.